Charles J. (CJ) Dyas — Designer, Builder & Operator

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Product designer and technology professional with 7+ years of experience in IT and 4+ years focused on UI/UX design. Based in Cincinnati, I currently lead Design & Services at Rove iQ, turning complex operational challenges into clear digital products, scalable design systems, and 3D mapping experiences used by more than 3 million people each year.

I'm happiest when a piece of technology actually makes someone feel something. That doesn't come from a polished interface alone. It comes from good design, systems that actually work, and a real understanding of how people think and behave. Creative computation, systems architecture, human psychology, and visual craft all meet there for me. It's where I feel most like myself.

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Throughout my career, I've worked on complex products, service systems, and user-friendly interfaces. Here's the full role history behind that work.

Rove iQ

4 yrs 11 mos / 3 roles

Director of Design and Service

Period: Feb 2025 - Present
Duration: 1 yr 6 mos
Type: Full-time
Location: Covington, Kentucky, United States

Lead product design and technical services across Rove iQ's platform, overseeing both customer-facing software and internal operational systems. Own design strategy for interactive, large-format DOOH applications while also managing technical support operations and nationwide device deployments.

Product Design & UX Leadership

Lead end-to-end product design for RoveIQ's full suite of applications, including industry-leading smart directory software and accompanying web and mobile experiences
Established and maintain a cohesive design language across platforms by creating and evolving a design system tailored for large-format, interactive DOOH displays
Drive UX and visual design for internal tools, increasing productivity and consistency for map design and operations teams
Partner cross-functionally with engineering and product to translate complex technical requirements into intuitive, scalable user experiences

Technical Services & IT Operations

Lead and mentor a technical support team, overseeing daily support operations and escalation workflows
Manage and optimize the company's helpdesk environment using Zendesk, improving internal efficiency and customer response workflows
Develop technical documentation and training materials to onboard and upskill technical support team members
Oversee testing, provisioning, configuration, and deployment of a nationwide fleet of 700+ Windows LTSC and Linux-based devices
Coordinate device lifecycle management, troubleshooting, and field support across installations throughout the United States

Product Designer

Period: Apr 2022 - Feb 2025
Duration: 2 yrs 11 mos
Type: Full-time
Location: Covington, Kentucky, United States

Owned end-to-end product design across RoveIQ's application suite, from early discovery through launch.

Led full-cycle UI/UX design including wireframing, low-fidelity and high-fidelity mockups, and interactive prototypes
Cross-collaborated with the development team to ensure design intent was faithfully translated into production
Made data-driven design decisions through user research, analytics review, and usability testing
Led design for 3+ new-to-market products for RoveIQ, taking each from concept through shipping

Customer Experience Manager

Period: Sep 2021 - Apr 2022
Duration: 8 mos
Type: Full-time

Served as frontline IT and technical support, troubleshooting hardware and software issues across RoveIQ's device fleet and internal systems.

Diagnosed and resolved technical issues across deployed devices, supporting both internal teams and customer-facing installations
Provided Tier 1-2 helpdesk support for hardware, software, and network-related issues
Assisted with device provisioning, configuration, and field troubleshooting for large-format display systems
Documented recurring issues and contributed to internal knowledge base and support workflows

Ordinary Company

1 yr 1 mo / 1 role

Co-Founder

Period: Jul 2025 - Present
Duration: 1 yr 1 mo

Co-founded Ordinary Company Group LLC.

Lead design and development of experimental software products
Drive creative direction and technical strategy across the studio's product portfolio
Manage company website and digital infrastructure
Collaborate with co-founding team to shape company vision, brand identity, and go-to-market approach

Newport Independent Schools

4 yrs / 2 roles

After-School Program Instructor (STEM / Computer Skills)

Period: Jan 2019 - Apr 2020
Duration: 1 yr 4 mos
Type: Part-time
Location: Newport, Kentucky

Led an after-school STEM enrichment program for 20+ students focused on teamwork, problem-solving, and foundational programming concepts using Minecraft Education Edition.

Designed and facilitated team-building and programming-based activities to strengthen collaboration, communication, and critical thinking skills
Taught introductory programming and logic concepts using a block-based scripting environment similar to Scratch within Minecraft Education Edition
Guided students through problem-solving exercises that reinforced computational thinking and debugging fundamentals
Developed and submitted detailed weekly lesson plans to program administration to align instruction with learning objectives

IT Support Technician

Period: May 2016 - Jun 2018
Duration: 2 yrs 2 mos
Location: Newport, Kentucky

Provided Tier 1-2 technical support for student and staff devices in a high-volume helpdesk environment. Supported macOS, Windows, and iOS endpoints, resolved hardware and software issues, and assisted with district-wide technology operations.

Diagnosed and resolved technical issues across multiple campuses, supporting instructional and administrative users
Maintained and supported student MacBooks and iPads, including setup, configuration, troubleshooting, and repairs
Evaluated, tested, and deployed educational and administrative software across district devices
Repaired tablets, laptops, desktops, and printers to minimize downtime
Delivered end-user support through established helpdesk workflows and on-site assistance

See all in Resume

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